Frequently Asked Questions

Shipping Policy

Q: What is your shipping policy? A: We offer fast 5 business day delivery nationwide to the USA on all products. Depending on your location, items may arrive even earlier!

Q: How can I track my order? A: All orders are shipped with a tracking number, so you can easily track your package every step of the way. Once your order is shipped, you will receive a tracking number via email.

Q: Do you ship internationally? A: Currently, we only ship within the USA. We are working on expanding our shipping options to include international destinations in the future.

 

Payment Options

Q: What payment methods do you accept? A: We accept Shop Pay, Apple Pay, Google Pay, Amazon Pay, Meta Pay, Visa, Mastercard, American Express, Discover, and Diners Club.

Q: Can I pay in installments? A: Yes, you can! With Shop Pay Installments, you can split your purchase into 4 easy, interest-free payments. Simply select Shop Pay at checkout and choose the installment option.

 

Refund and Return Policy

Q: What is your return policy? A: We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Q: Do your products come with warranties? A: Yes, all our products come with warranties. Each product has its own warranty length, which is detailed in the product page description. This is part of our commitment to quality and customer satisfaction.

Q: What if I receive a defective or incorrect item? A: If you receive a defective or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or a refund at no extra cost to you.

 

Commitment to Quality

Q: How do you ensure quality in your products? A: At Maxgen Tech, we are dedicated to offering you the highest quality products, carefully selected from top brands known for their reliability and excellence. We handpick the best-selling and highest-rated products from renowned brands, ensuring that each item in our store is a proven favorite among customers.

 

Additional FAQs

Q: Can I cancel my order? A: Orders can be canceled within 24 hours of purchase. If you need to cancel your order, please contact our customer service team as soon as possible.

Q: How can I contact customer service? A: You can reach our customer service team via email at support@maxgentec.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.